Policies and Procedures
Important information for families
We want to give parents clear, accessible information about how our nurseries operate and the standards we work to.
The documents below contain important information about your child’s place, how we manage personal information, and what to do if you ever have a concern or complaint.
For safeguarding information, please visit our Safeguarding page.
Terms & Conditions
Our Terms & Conditions explain how nursery places are managed and set out the arrangements that apply when your child attends a Kid Ease nursery.
This includes information about:
- Fees and payment arrangements
- Funded childcare places
- Deposits
- Notice periods
- Session changes
- Absences and holidays
- Late collections
- Registration and admissions procedures
Privacy Notice
We are committed to protecting the personal information we hold about children, families and staff.
Our Privacy Notice explains:
- What information we collect
- Why we collect it
- How we use and store it
- Who we may share it with
- How long information is retained
- Your rights under data protection legislation
Complaints Procedure
We hope every family has a positive experience with Kid Ease. If something is not right, we encourage parents to speak to us so we can put matters right as quickly as possible.
Our Complaints Procedure explains:
- How to raise a concern
- How complaints are investigated
- Timescales for responding
- What happens if a complaint cannot be resolved informally
- How to contact Ofsted if required
Additional policies
A wide range of policies and procedures support the safe and effective operation of our nurseries, including safeguarding, health and safety, inclusion, SEND, behaviour, recruitment, food and nutrition, medication and risk management.
Copies of these policies are available on request. Please speak to your Nursery Manager or reach out to info@kidease.co.uk if you require further information.
Ready to explore your options?
Book a visit, speak with a Nursery Manager or contact us to discuss availability, funding and start dates.